Terms & Conditions
Conditions of Use
Use of this website is Governed by our Terms & Conditions:
Please take a few minutes to review these Terms & Conditions. Your use of this website constitutes your agreement to follow these rules and are bound by them. If you do not agree with any of these Terms & Conditions, please do not use the Realhairgroup.com as your hair system provider. We are committed to keeping costs low for our valued customers, thus, protection for both our ourselves and our customers are of great importance.
These Terms & Conditions may be modified or updated without notice. You will be bound by the terms that were checked off with your purchase.
Realhairgroup.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. For this reason, we encourage you to review out Terms & Conditions whenever you use this web site.
1. INTRODUCTION
1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these Terms & Conditions at any time. You should check this website from time to time to review the then current Terms & Conditions, because they are binding on you as a customer. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new Terms & Conditions after notice given, please discontinue use of this site.
2. PLACING AN ORDER
2.1 You are deemed to place an order with us by ordering via online checkout process. As part of our checkout process you will be given the opportunity to revise your order and correct any errors once order is placed. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we change the order status to pending. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 Please allow 24-72 hours if you select an online styling (base cut and/or haircut). After completion, your order will shipped depending on the shipping method you have selected. Please expect delays during holiday seasons.
2.4 We may refuse to accept an order:
where goods are not available;
where we cannot obtain authorize action for your payment;
if there has been a pricing or product description error; or
if you do not meet any eligibility criteria set out in our terms and conditions.
3. PRICING
3.1 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.2 Our prices are reviewed periodically.
4. CANCELLATION AND RETURNS POLICY
Important Notice: ALL HAIR PIECES COME TO YOU CURLY PACKED. PLEASE GENTLY INSPECT IT FOR COLOR, HAIR QUALITY AND BASE SIZE BEFORE YOU CUT, TRIM OR OTHERWISE DAMAGE THE PACKAGING. PLEASE KEEP IN MIND THAT THE HAIRPIECE NEEDS TO BE RETURNED TO US IN THE SAME CONDITION AS YOU RECEIVED IT (CURLY PACKED).
We will not be able to return or exchange the hairpiece if it is not in the same condition, it was when it was shipped out. Do not discard the plastic support if you need to try the hairpiece for fit.
STOCK HAIRPIECE ORDERS:
You have 15 days from the date of purchase to return your untouched hairpiece for a full refund, minus the shipment paid. A restocking charge of $15.00 or more per item will be automatic applied if the returned item not withstanding its original condition. If you have selected a final sale option (base cut, or hair styling), the hairpiece can no longer be returned or exchanged. Depending on the model, a lace front cut/excess lace or poly skin cut will be included, unless specified otherwise. Any special requirements need to be addressed at the time of the order being placed.
OVERSTOCK AND FINAL SALE ITEMS:
All items located at our overstock and clearance category are final sale, no return, no exchange, no refund.
All online services items including trimming base off, resizing, haircut, perm, coloring all final sale, no return, no refund and no warranty once the hairpiece been alternated,
CUSTOM ORDERS:
ALL CUSTOM ORDERS ARE FINAL SALE. NO REFUNDS OR EXCHANGES. IF CANCELLATIONS, THERE WILL BE A FEE CHARGED DEPENDING ON THE AMOUNT OF WORK PROCESSED.
All custom hair systems may be resubmitted for changes such as color, density, etc. at within 10 days:
If we made a mistake, we would correct the problem and cover all shipping costs. This result will only occur if the custom order does not match the specifications on the order sheet.
If the customer made the mistake, they would incur any cost to fix the problem (if they want it fixed) along with the shipping costs. We offer corrections on custom systems provided the customer does the following: They must first give us an opportunity to correct any errors such as density, color etc. Then we will send back the corrected hair system to them. If the Customer chose the wrong color, sized base, type, length, style, etc., then we will charge a fee of no less than $55.00 to correct the problem. Additionally, any extras such as rush, super rush or extra hair length charges will not be refunded.
We can only guarantee the order as submitted by the client. If the client choses the wrong specs they are responsible for any additional costs. We are more than happy to assist our clients, but we are under no obligation to do so.
Rush order cannot be cancelled once your order submitted. We do not guarantee the rush schedule, if we failed the rush to save extra weeks, we do not refund the rush surcharge.
For Hairpieces:
While all our hairpieces follow the product specifications listed on our website, there may be discrepancies as each hairpiece is made by individual workers. Please double check your unit when you first receive it to make sure you have the right specifications.
For Supplies:
All supplies are final sale and cannot be returned or exchanged under any circumstance. This policy is strictly enforced.
THERE WILL BE NO RETURNS OR REFUNDS ON CUSTOM ORDERS
4. LICENCE
4.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text;
and
any of our copyright and trademark notices and this permission notice appear in all copies.
4.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
4.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4.4 Any rights not expressly granted in these terms are reserved.
5. SERVICE ACCESS
5.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
5.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
6. VISITOR MATERIAL AND CONDUCT
6.1 Other than personally identifiable information, which is covered under the PRIVACY POLICY, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
6.2 You are prohibited from posting or transmitting to or from this Website any material:
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the US, Canada or any other country in the world;
or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
6.3 You may not misuse the Website (including, without limitation, by hacking).
6.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 6.2 or 6.3.
7. LINKS TO AND FROM OTHER WEBSITES
7.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
7.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
you do not remove, distort or otherwise alter the size or appearance of the Realhairgroups logo;
you do not create a frame or any other browser or border environment around this Website;
you do not in any way imply that we are endorsing any products or services other than our own;
you do not misrepresent your relationship with us nor present any other false information about us;
you do not otherwise use any Real Hair Group trademarks displayed on this Website without our express written permission;
you do not link from a website that is not owned by you;
and
your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 7.2 for breach of these terms and to take any action we deem appropriate.
7.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 7.2.
8. REGISTRATION
8.1 To register with Realhairgroup.com you must be over eighteen years of age.
8.2 Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network.
8.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
8.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
9. DISCLAIMER
9.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
9.2 The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
10. LIABILITY
UNDER NO CIRCUMSTANCES, SHALL REALHAIRGROUP.COM OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEB SITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF REALHAIRGROUP.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF A CUSTOMER DECIDES TO PURSUE A "CHARGEBACK" THEY ARE REQUIRED TO CONTACT REALHAIRGROUP FIRST IN WRITING WHY THEY ARE DOING SO AND GIVE US A CHANCE TO RESOLVE THE ISSUE.
IF YOU ARE UNSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF REALHAIRGROUP.COM UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
11. GOVERNING LAW AND JURISDICTION BY ACCESSING AND USING THE REALHAIRGROUP.COM WEB SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEB SITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE PROVINCE ONTARIO, CANADA
12. MISCELLANEOUS
12.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.