Realhair Group accepts your return for arriving damaged, ordering the wrong size, the product doesn’t meet your expectations, etc. You can ask for a return or exchange within 15 days after you receive the products.
Important Noteļ¼
Customers should pay for their return or exchange by themselves unless the products they received are Not Correct.
Please ensure that the product is returned in its original state as you received it, otherwise, it will not qualify for a return or exchange.
Any returns and exchanges should be made within 30 days after you receive the products.
Custom orders, duplicate orders, and repair orders are final sales, without quality issues, we cannot arrange any return, exchange, or refund.
All online service items including base cuts, haircuts, perms, bleached knots, and coloring are all final sales. There is no return, no refund and no warranty once the hairpiece has been permanently altered.
Returns without a pre-authorization will not be accepted.
Our Return & Exchange Procedure
Step 1: Contact us via: info@realhairgroups.com and provide us with your order number, detailed reason for the return, and images of the damage if there is any.
Step 2: Our customer service or sales representatives will authorize your request and send you the address to ship your item(s) back.
Step 3: All returned items will be inspected when we receive them to check if they qualify for a return.
*N/B: items that will not be approved for a return: custom orders, stock orders that have been altered, worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is justified, we will process a refund to your original payment account within 3-5 business days.
Step 4 for exchange: Once your return is accepted, we will ship out the item(s) you requested to you within 3-5 business days.
Kindly note that: will only replace or refund after we have received your returned products. We take no responsibility for returns lost by postal services.
Our Return Address
For any return and exchange, please confirm with our customer service or your sales representatives first and then send to the address accordingly.